Clara, operated by Rosenberg Mansion Corp., may send SMS text messages, automated phone calls, and emails as part of caller follow-up sequences (including promo-code delivery) on behalf of law firm Customers. This policy describes our compliance approach under the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and related state laws.
1. Consent to Receive Messages
By providing a phone number or email address during a call handled by Clara, or by opting in through a Clara-enabled web form, the caller/lead consents to receive follow-up SMS, calls, and/or emails related to their inquiry, including appointment reminders, qualification follow-ups, and promotional offers, unless they opt out.
2. Message Frequency & Charges
Message frequency varies based on the follow-up sequence configured by the Customer. Standard message and data rates may apply.
3. Opt-Out
Recipients may opt out of SMS messages at any time by replying STOP to any message. Recipients may opt out of promotional emails via the unsubscribe link in each email. Opt-out requests will be processed promptly and honored across the relevant campaign.
4. Customer Obligations
Law firm Customers are responsible for:
- Only enabling automated SMS/call follow-up for leads who have provided their number in the context of an inquiry to that firm
- Not using Clara's follow-up tools for unrelated marketing to numbers that did not opt in
- Maintaining accurate opt-out/suppression handling within their own CRM or downstream systems
5. Prerecorded/Autodialed Calls
Any automated or prerecorded follow-up calls will identify Clara and/or the law firm on whose behalf the call is placed and will provide a method to decline further calls.
6. Record-Keeping
We maintain records of consent and opt-out requests as required by law and will make such records available to Customers upon reasonable request.
7. Contact
Questions about this policy or to report a compliance concern: support@claralegalai.com